The era of legacy systems have passed their sell by date. That’s the be all and end all of it. If you want to compete with any size of business, you have to ensure you’re using the best of technology to advance your business, professional image, as well as provide top of the line customer service.
However, you need to find a way to do all of that without unnecessarily increasing your overheads.
The more money that’s ploughed into a business, the more stress there is to recuperate that investment. That’s something that’s never as clear cut as a sales sheet.
When you’re analysing sales data or profits and losses, it’s easy to see at a glance (provided you’ve done your bookkeeping accurately), what you’ve made and what you need to improve.
With legacy phone systems, you don’t have that advantage.
You pay to have the system installed, probably extra for maintenance, and sometimes more if you aren’t having a telephone audit carried out frequently, without much in the way to let you know how it’s increased your business efficiency.
Internet technology, especially the hosted telephony service gives your business a real chance at competing with any level of business by giving you integrated analytics.
It’s all about the technology you deploy
If there’s one thing you can be sure of it’s that technology moves at an incredible pace.
Just think… back around 2008, the Sat Nav was all the rage. Today, not so much, and if suppliers didn’t advance to jump onto the app trends, they’d more than likely be out of business. That’s how crucial technology is, but more importantly it’s powerful.
Powerful enough to transform your business, by reducing your costs while increasing efficiency.; managing multiple applications from one single interface, without the need to have a tech team on standby, to upgrade the systems when new features become available.
With hosted telephony services, the phone systems are left to the experts; the engineers and developers who know the business inside out, without you having to hire them. You do what you know best and cater to your business needs, tending your customer services whenever the phone rings, without worrying about keeping it ringing.
Hosted services also give you the scalability advantage, so you can be sure you aren’t paying for twenty odd lines, when you’re only using ten.
Minimizing on-site equipment – Maximizing scalability
The legacy phone system used to be the gemstone for businesses to get the best level of service, but it came at a cost. A cost most businesses simply couldn’t absorb without it taking a roll on effect on the service provision.
Set-up fees, installation costs, line rentals, add on extras for call divert and the like, and then the data charges for video conferencing, and much more. That was back in the day when big businesses were the only ones with on hold functionality, allowing them to cater to more inbound calls than ever before.
Nowadays, that same sophisticated level of telecoms expertise is available to every size of business, for a fraction of the cost.
Because it’s all cloud based, there are virtually no installation fees to pay and the only equipment you’ll need is the equipment you’ll be using. Not the parts that support what you use. A telephone system and your computer system is all you need.
Plug and go systems that hook directly into the hosting provider, letting you take care of your business, without worrying about the technology used to power it.
With a web-based interface, management is made click simple. Add lines when you need them, remove them when you don’t.
That’s the scalability advantage to businesses. The ability to increase and reduce capacity ensuring you only pay for what you use, and never a penny more.
It’s the best way to not only talk for less, but to “communicate” for less. You don’t even need to be on the other end of the telephone to meet your customer with a personalised greeting.
First impressions are lasting impressions and you can make yours count when you deploy the best technology to assist.