What Is Hosted Telephony?

HOSTED TELEPHONY is a complete communications service for businesses and it provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you to easily manage all your communications whilst enabling your employees to maximise their productivity.

The service has lots of clever features and an emphasis on control and administration through the web portal that takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisation’s changing requirements, while your employees can manage calls easily and effectively.

With only very minimal capital outlay required, a reliable and proven service, it is suitable for any sized business looking to improve their productivity and image.

It can also simplify your supply chain and provide one point of contact by providing the necessary data access requirements.

THE BENEFITS OF A HOSTED SERVICE

Features you can easily control – It puts you in complete control of your phone system and is provided with an extensive range of call handling and management features, all operated through an easy-to-use web interface.

Empower your staff with ‘one number anywhere’ – It conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.

An on-demand service with no hidden costs – As the service is hosted on your behalf, you only pay for what you need on a simple per user basis. As you are not buying a PBX, there is no major hardware investment, no financing costs and no onward depreciation to consider. There are even options available with free and unlimited calls to landlines and mobiles.

Lower call costs – All the cost benefits of IP Telephony including free site-to-site calls (even across international boundaries) and cheaper call rates.

Enables flexible working – It helps businesses become more efficient by enabling flexible work environments through hot-desking, home working, and extending the service to mobile devices.

Number choice – You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Eg. Have a London number in Leeds!

A business continuity solution – Unexpected events such as snow, floods or strikes won’t disrupt your business. Because the service sits in the “cloud”, it provides business continuity features that allow your organisation to carry on making and taking calls.

Call recording – Record inbound or outbound calls for compliance, customer service or audit purposes. This also allows secure online access to file storage and retrieval of calls details. You can set the service to record all calls, some calls or record on demand.

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